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NHS 111

If you need medical help but you’re not sure where to go, then please talk before you walk. You can contact NHS 111 free, 24 hours a day, 365 days a year. Or instead, visit NHS 111 online (for assessment of people aged five years and over). If you contact NHS 111 with an urgent medical problem, you may get an appointment to attend your nearest Urgent Treatment Centre

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What happens when you call NHS 111?

When you contact NHS 111, a clinical advisor will assess your symptoms, decide what medical help you need and advise where you need to go.

Clinical advisors can arrange an appointment for you at an Urgent Treatment Centre, 8 to 8 Centre or an out of hours GP if your condition means you need to see a health care professional within the next 12 hours.

Clinical advisors can also give you self-care advice and information.

You should call NHS 111 if:

  • You need medical help fast, but it is not a 999 emergency
  • You think you need to go to accident and emergency or another NHS urgent care service
  • You do not know who to call for medical help or you do not have a GP to call
  • You require health information or reassurance about what to do next